FREQUENTLY ASKED QUESTIONS
TIP FOR YOU: Be aware that chosen type of payment can affect delivery time. If you want to have the ordered goods with you as soon as possible, choose online payment by card or cash on delivery.
How quick will you send my order?
If the products you ordered are in stock we will process your order within 1 to 2 business days after receiving payment (or after confirming your cash on delivery order). Then the shipping service takes an average of 2 to 3 days to deliver the goods to your home.
However the delivery dates are only indicative. If the fanshop or shipping service is very busy the delivery time may be extended.
TIP FOR YOU: You can find information about stock availability of any product or the estimated time of production in its description.
What size should I choose?
The size chart that you can find with each product will help you choose the right size. If you are still not sure about your size contact us and we will be happy to help you.
TIP FOR YOU: Each specific product may have its own size chart. So don't rely on the fact that any other product fits you well and always check the size chart before each purchase.
What if I choose wrong?
Everything is all right. You can use the standard 14 day period for returning goods purchased online without any reason. More information on returns can be found on our Returns and Returns and warranty page.
TIP FOR YOU: However, this does not apply for customized products, i.e. products on which we print, for example, your name or number. They don't have a standard 14 day return period, so you really need to think twice and make sure the order is correct.
How can I buy and use gift voucher?
You can buy an online gift voucher worth CZK 500 or CZK 1 000, which can be used for online purchases. We automatically send an online voucher in the form of a unique code to your e-mail address with confirmation of the received payment. Only one gift voucher can be used per purchase. Gift vouchers cannot be redeemed for charity and partnership products or commission goods.
TIP FOR YOU: Please select personal collection as the shipping method in the basket, as we will only send the gift coupon electronically.
What if my size or favorite color is not in the offer?
TIP FOR YOU: We do not reorder all products and collections after their selling out. Don't hesitate with your purchase so that your size is still available.
Do you miss some product in stock?
How can I use a promotion or get a gift with a purchase?
From time to time we offer some promotions for our goods. It can be free shipping, a gift with a purchase or a 1+1 promotion. Most often, we inform about such events on our social networks or in the newsletter. That is why we recommend you to follow our channels, where you can find all the news and information about current events.
Free shipping - When the purchase amount specified in the conditions of the event is reached, shipping is automatically not included in the price of orders.
1+1 free promotion - We will automatically add the second product to your cart for free. Don't forget to choose the right size or variant of the bonus product when purchasing.
Gift with purchase - If you meet the conditions specified in the terms of the promotion, we will automatically put the gift in your cart for free.
OUR TIP: When using a discount code, capital and small letters must be distinguished. All letters are capitalized for a percentage discount on a purchase.
How can I reach you?