RETURNS AND WARRANTY

 

We understand that despite our wide selection of caps, jerseys and other fan items from the NHL, it may happen that you choose the wrong size, wrong color or simply change your mind. In this case you do not need to despair and you can return the goods without giving reasons within 14 days of purchase.

And if you are satisfied with the product, but something goes wrong with it, we are ready to face it and accept the product for a classic warranty. You can read about how to proceed in these exceptional situations on this page.

The complaint or return form can be downloaded here.

 

 

Returns information

 

On which product can I apply returns? 

 
 
By law you can return any unused goods within 14 days of purchase from the e-shop without giving any reasons. This applies to all of our NHL products that we have in stock. However, this does not apply to goods made to order, in our case mainly personalized caps, jerseys and other products with your own name and number.
 

What should I do? 

 

Please bring the goods to us in person at the store, or send them to the store's address. Contact information can be found on our Contact page. Please don't forget to attach a completed return form or return information so that we can track your purchase in the system. You can find more information about returning goods in our Terms and Conditions. If you need any advice regarding returns, please contact us by phone or e-mail. Current contact information can always be found on the Contact page.

  

   

Warranty information

 

On which product can I apply the warranty?

 

Every product purchased from our e-shop is covered by the classic legal 2-year warranty period. This does not only apply to consignment goods. But we will inform you about this directly on the product page.

 

What should I do?

  

If you want to apply a warranty about goods purchased from us, please send the goods to us or bring them to our store. Current contact information can always be found on the Contact page. Please do not forget to attach the completed complaint form with the order number, contact details and a description of the defects. As soon as the goods reach us, we will assess the defects or deficiencies within 30 days and inform you about the outcome of the complaint.

   

What can be the result?

 

If supplier confirms the defect on the product you will receive a brand new product from us or a voucher for some other one from our NHL fan range. Alternatively, you are also entitled to a refund of the money you paid for the claimed product.

 

If, on the basis of the analysis, our supplier evaluates that the problem was not caused by poor quality or processing of the product, but by its incorrect use then unfortunately you are not receive a new product and we will return the old one to you.

 

 In case of a 3rd repeated complaint with the same problem, you are entitled to a refund. You can also find more information about complaints in our Terms and conditions. 

 

 

Address for returns and warranty 

 

After our prior agreement, please send the goods to the following address. We do not accept cash on delivery shipments.

 

Fanshop českého hokeje,

Galerie Harfa, 2. patro (zvýšené přízemí)

Českomoravská 2420/15a, 190 93 Praha 9

 

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